Complete Managed Services

Meriplex Communications created MCS³ managed services solutions to ensure customers receive the best care possible for their managed services and network monitoring solutions.

MCS³ – MISSION CRITICAL SURVEILLANCE SUPPORT SYSTEM

Managed Services in Houston NOC

Meriplex Communications created MCS³ managed services solutions to ensure customers receive the best care possible for their managed services and network monitoring solutions. MCS³ is an in-house developed network and device management system.

MCS³ provides a strategic value to Meriplex customers. Businesses maintain ownership and operational control of their network while Meriplex’s 24/7 Network Operations Center (NOC) inherits the labor-intensive tasks of monitoring and/or managing a business’s network 24/7.

Our Network Operations Center team utilizes the tools and expertise necessary to help our customers through any difficulty and find the solution to correct a problem, including utilizing our Cisco Certified Interwork Experts (CCIE’s) and certified Network Engineers. Our Network Operations Center cares for our customers 24/7 through their specially designed website making it easy for customers to receive the support they require.

Meriplex MCS³ provides network monitoring and managing of LAN/WAN network equipment and servers. Further, MCS³ can be utilized to provide managed ticketing services, hardware support, carrier support and trouble-shooting support. Solutions are provided via a tier-1 and tier-2 support for all monitored devices by strategically managing the outage process to minimize down time and assist in increasing overall network health.

MCS³ Managed Services can include managing your voice solutions, hosting your Cisco Call Manager, identifying the source of an outage whether the source is hardware, power, or circuit connectivity, opening trouble tickets with carriers, and always providing timely updates while we work on your behalf to restore and manage your network.

Meriplex’s premier MCS³ managed services solutions offer the best options for businesses needing IT support for one service or a complete across-the-board solution encompassing a business’s entire network infrastructure.



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