MSOC

Our Managed Services Operation Center is a virtual NOC located that allows customers peace of mind knowing their network is available, monitored, and performing optimally.

 

24x7x365 Fully-Staffed Operation
NOC technicians provided 24x7x365 proactive network surveillance
Redundant Physical Locations
US-based redundant facilities ensure our team is always monitoring your network
Flexible Service Level Agreements
Meriplex provides a flexible Response Matrix based on location and type of monitored
Proactive Management of network equipment
Our network monitoring proactively isolates issues before they become service impacting
Vendor RMA Management
Meriplex manages the RMA process for impaired network devices
Carrier Troubleshooting
Meriplex resolves carrier circuit outages and issues on your behalf
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MSOC Services

 

Network Monitoring & Support

Meriplex MSOC provides proactive network monitoring 24x7x365. Utilizing Kaseya Traverse software, our certified MSOC technicians provide: 

Managed Ticketing Services               Hardware & Phone Support                    Alerting to Minimize Downtime     

 

Threshold Alerts 

Meriplex MSOC configures threshold based alerts customized to your environment. These types of alerts include: 

Bandwidth Utilization                           Up/Down Circuits                                       CPU Utilization   

 

Carrier SLA Management 

Meriplex liaisons with all network carriers to identify and resolve any outages on your behalf.  Services include: 

Identifying Source of Outages           Troubleshooting with Carriers                Providing Timely Updates