Customers today expect fast, streamlined service. They want easy access to information and they want their needs addressed in real-time. Improve customer interactions while continuing to focus on price, product, and operational efficiencies.
Connecting communications systems to customer information enables you to:
- Improve customer interactions
- Give service agents real-time access to customer data
- Provide customers with intuitive self-service options
- Protect customer information
Cisco Interactive Technology Workshops Cisco Collaboration WorkshopAccelerate collaboration with existing technology and new tools and devicesDiscover how you can help your organization accelerate collaboration not only with its current technology investments, but also by leveraging the new tools and devices users are bringing to the workplace. Workshop Details & Registration »  Cisco Unified Contact Center Express WorkshopSimplify business application integration, ease agent administration and increase agent flexibilityCisco Unified Contact Center Express helps simplify business application integration, ease agent administration and increase agent flexibility, but as your requirements grow, it can scale to meet your needs. - Thu, Jul 16, 2009 1:00 PM EST
- Thu, Jul 30, 2009 1:00 PM EST
Workshop Details & Registration »  Keep Pace with the Speed of ChangeMigrate from conventional phone systems to unified communications to reduce costs and meet the demands of today's workforce.Join us for "Best Practices for Migrating Legacy Phone Systems", a 60 minute interactive discovery session where members from Cisco's Advanced Services team will share best practices, deployment approaches, and recommended next steps for migrating from older legacy phone systems and infrastructure to newer IP-based communications and collaboration solutions. - Tue, Jul 21, 2009 1:00 PM EST
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Real-World Benefits
- Keeping Mobile Employees in Touch with Customers
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- Increasing Customer Interaction
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- Customer Responsiveness Roadmap
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- Using Technology to Improve Call Centers
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- Case Study: Australian Training Institute Improves Student Service and Customer Satisfaction
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- Case Study: Growing Service Provider Showcases Customer Service
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- Case Study: Medical-Products Manufacturer Enhances Customer Communications
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- Video Case Study: Credit Union Creates a Mobile Branch Office
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Video Case Study
Film Studio Connects Production Staff
Vancouver Film Studios relies on Cisco Unified Communications to meet the ever changing demands of the entertainment industry.
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